Xiclaly Pedraza
Customer Service Manager
Xiclaly is an accomplished Customer Service Manager with 14 years of customer service and leadership experience. She began as a Call Center Agent at ampliFI in 2009 and has grown to be a leader with a mission of creating positive experiences for our clients and their cardholders. Xiclaly’s dedicated and knowledgeable approach to customer service has fostered a high-functioning team of customer advocates, and she is motivated and energized by great teamwork.
Get to Know Xiclaly Pedraza
What do you think are the best skills you bring to your job and ampliFI?
I embrace change enthusiastically. I can bring drive, industry passion, and the ability to always treat our clients and customers in a way that ensures they become long-term advocates for the business.
Name three words people would use to describe you
Knowledgable, dedicated, and committed.
Favorite Quote
“Attitude is the little thing that makes a big difference.”