Xiclaly Pedraza, Customer Service Manager

Leadership Team

Xiclaly Pedraza

Customer Service Manager

Xiclaly is an accomplished Customer Service Manager with 14 years of customer service and leadership experience. She began as a Call Center Agent at ampliFI in 2009 and has grown to be a leader with a mission of creating positive experiences for our clients and their cardholders. Xiclaly’s dedicated and knowledgeable approach to customer service has fostered a high-functioning team of customer advocates, and she is motivated and energized by great teamwork.

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Get to Know Xiclaly Pedraza

What do you think are the best skills you bring to your job and ampliFI?

I embrace change enthusiastically. I can bring drive, industry passion, and the ability to always treat our clients and customers in a way that ensures they become long-term advocates for the business.

Name three words people would use to describe you

Knowledgable, dedicated, and committed.

Favorite Quote

“Attitude is the little thing that makes a big difference.”

Join Xiclaly at ampliFI

Explore available positions at ampliFI. As the industry’s leading provider of loyalty solutions, ampliFI Loyalty Solutions is a growing company.

With competitive pay, great benefits, and a collaborative peer network committed to our shared vision — opportunity is always knocking.

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